Freecall 1800 331 794
Mon to Fri 8.30am -5pm AEST (except public holidays)
We try to get back to you super-quick, but we get a lot of emails. Please allow up to 7 days for a response for general enquiries.
8am–6pm, Monday–Friday (except national public holidays).
If your item hasn't been delivered as expected and you’re concerned it’s missing or lost, you can check our delivery times to see when it should be received:
If this time has passed, please visit missing mail items for other things you can check and how to submit an enquiry.
We don’t want you to miss out on opportunities that
support your collecting and make it even more enjoyable.
• Exclusive offers
• Pre-order opportunities
• Offers a great collecting experience
Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.